HabitaSupport
A real person answers, not an auto-responder: usually within one working day.
Write to us
Write from your account’s email address so we can help you faster.
Write to supporto@app-habita.comReport abuse
In the app, tap the three dots on a listing, an applicant or in a chat and choose Report: we review every report within 24 hours. For content you believe is illegal you can also write to supporto@app-habita.com, explaining why, with your name and email.
Frequently asked questions
Is Habita a real estate agency?
No. Habita is a technology platform: it connects landlords and tenants and calculates a compatibility score. We don’t charge commissions and don’t take part in negotiations or the contract.
How much does Habita cost?
Nothing. Publishing listings, searching, applying, chatting and sharing documents are free, with no time limit. People looking for a home can choose an optional subscription, Habita Featured, to appear among the first applicants and know when the landlord has seen their application. The landlord sees the “Featured” label and the compatibility score does not change. During the launch, until the date shown in the app, “Seen by the landlord” is also free for everyone.
Can I get Featured for free?
Yes: invite landlords with your code (Profile > Invite landlords). When the person you invited verifies their identity to publish a listing you get 30 days of Featured, for up to 6 rewarded invites.
Who needs to verify their identity?
Anyone publishing a property. Before publication we ask for a document and a selfie, verified by Stripe Identity. It protects people looking for a home from scam listings. Tenants don’t need to verify.
What does the landlord see before the match?
Your profile photo, type of contract, household composition, guarantees (guarantor, months paid in advance), introduction and compatibility score. They don’t see your first name, last name, phone, email, exact income or documents.
When are name, contacts and documents unlocked?
Only after the match, i.e. when the landlord accepts your application. At that point you can chat and the landlord can view the income documents you uploaded. If either of you closes the match, access ends.
Where are my documents stored?
In a private archive, encrypted at rest by our cloud provider. Files have no public link: every opening generates a temporary link valid for a few seconds, allowed only for you and the landlords you have an active match with.
How does the compatibility score work?
It compares your file with the listing’s requirements: ratio between rent and household income, type of contract, guarantees, household composition and uploaded documents. The calculation runs on our servers and cannot be changed by the app.
Can I look for a home with a partner or flatmates?
Yes. Add your household members from your profile: their income is added to yours in the compatibility calculation and in the listing filter.
Why is a profile photo needed?
To link every profile to a real person and reduce fake profiles. The photo is the only personal element visible before the match.
Do I have to upload documents?
No. They’re optional: they increase the compatibility score and the landlord sees them only after the match. You can delete them or withdraw consent from your profile at any time.
How do I report a user or a listing?
In the chat, from the menu at the top right, choose Report. For a listing, tap the card and then Report listing. Reports are anonymous for the reported person. If someone asks you for money before the viewing, report them and close the match.
Can I get a copy of my data?
Yes: from Profile > Settings and privacy > Download my data you immediately get a file with all your account data.
How do I delete my account?
From Profile > Settings and privacy > Delete account and data. Deletion is immediate and covers profile, documents, listings, matches and messages.
Your data
In the app you can download a copy of your data (Settings → Download my data) or delete your account at any time. How to delete your account